Effective Date: September 17, 2025
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At Mil Vueltas LLC, we’re all about fueling your wanderlust with inspiring travel content and resources to explore Latin America’s hidden paths. We strive to make every interaction with our services seamless and satisfying, but we understand that sometimes plans change or things don’t go as expected. This Refund Policy outlines when and how you can request a refund for any paid services or products offered through our website, such as newsletter subscriptions, premium content access, or other digital offerings. Our goal is to keep things fair, transparent, and adventurer-friendly. If you have questions, reach out to us at
[email protected]. Let’s dive into the details!
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1. Scope of This Policy
This policy applies to any paid services or products purchased through the Mil Vueltas LLC website, including but not limited to premium newsletter subscriptions, exclusive travel guides, or digital downloads. Free content, such as blog posts or general site access, is not eligible for refunds, as no payment is involved. We aim to ensure every purchase supports your travel dreams, and we’re here to address any issues to keep your journey on track.
2. Refund Eligibility
We offer refunds under specific circumstances to ensure fairness while respecting the digital nature of our offerings. You may be eligible for a refund if:
Service Not Delivered: If you paid for a service (e.g., a premium newsletter or digital guide) and it wasn’t delivered due to a technical error on our end, you’re entitled to a full refund. For example, if you didn’t receive a subscribed newsletter due to a glitch, we’ve got you covered.
Duplicate Charges: If you were accidentally charged multiple times for the same service, we’ll refund the extra payments.
Cancellation Within Cooling-Off Period: For subscriptions (e.g., monthly premium access), you can cancel within 7 days of purchase for a full refund, provided you haven’t accessed the content extensively (e.g., downloaded guides or viewed exclusive material).
Defective Content: If a purchased digital product (like a downloadable itinerary) is corrupted or inaccessible due to our error, we’ll either fix it or refund you fully.
Refunds are not available for:
Change of mind after accessing digital content (e.g., reading a guide or newsletter).
Failure to cancel a subscription before the renewal date (we send reminders, so keep an eye on your inbox!).
Issues caused by your device, internet, or user error (e.g., entering a wrong email for delivery).
3. How to Request a Refund
If you believe you’re eligible, here’s how to get the process rolling:
Contact Us: Email us at
[email protected] or call +1 201-332-9037 within 30 days of purchase. Include your name, order number (from your confirmation email), and a brief explanation of the issue.
Provide Details: Let us know what went wrong—e.g., “I didn’t receive my newsletter” or “I was double-charged.” Screenshots or receipts help us sort things faster.
Our Review: We’ll review your request within 5 business days and may ask for clarification. If approved, refunds are processed to your original payment method within 7-10 business days.
I once had a traveler email us about a missed newsletter—turned out it was in their spam folder, but we sorted it out quick. If something’s off, we’ll work to make it right!
4. Subscription Cancellations
For recurring subscriptions (e.g., monthly premium content access), you can cancel anytime via your account settings or by emailing us at
[email protected]. Cancellations take effect at the end of your current billing cycle, so you’ll still enjoy access until then. No refunds are issued for partial months or unused subscription periods, but you can request a refund within the 7-day cooling-off period for new subscriptions (see Section 2). We’ll send a reminder 7 days before any renewal to help you decide.
5. Non-Refundable Purchases
Due to the nature of digital products, some purchases are non-refundable once accessed:
Downloaded Content: If you’ve downloaded a digital guide or itinerary, it’s considered “used,” similar to opening a book.
Exclusive Access: If you’ve viewed premium content (e.g., subscriber-only videos or guides), refunds aren’t available unless the content was defective.
Promotional Offers: Free trials or discounted bundles may not qualify for refunds unless explicitly stated at purchase.
If you’re unsure about a purchase, contact us before accessing the content—we’re happy to clarify what you’re getting.
6. Our Commitment to You
We want you to love every moment of your Mil Vueltas experience. If a product or service doesn’t meet expectations, let us know within 30 days. Even if a refund isn’t possible, we may offer alternatives like account credits or replacement content. For example, if a guide didn’t load properly, we’ll send a fresh copy or troubleshoot with you. Our team’s based at 1 American Dream Wy, East Rutherford, NJ 07073, US, but we’re just an email or call away, no matter where your travels take you.
7. Disputes and Chargebacks
If you believe a charge was incorrect, reach out to us first at
[email protected] or +1 201-332-9037 before initiating a chargeback with your bank. Chargebacks can lead to extra fees for us, and we’d rather resolve things directly. We’ll work with you to verify the issue and process any valid refunds quickly. I once helped a traveler who thought they’d been overcharged—turned out to be a currency conversion mix-up, and we sorted it in a day.
8. Changes to This Policy
Just like travel plans, policies can shift. We may update this Refund Policy to reflect changes in our services or legal requirements. The latest version will always be posted here, with the effective date updated. If there’s a major change, we’ll notify subscribers via email or a site notice. Check back to stay in the loop.
9. Contact Us
Got a refund question or need help with a purchase? We’re here to keep your journey smooth:
Mil Vueltas LLC
Address: 1 American Dream Wy, East Rutherford, NJ 07073, US
Phone: +1 201-332-9037
We’ll respond within 5 business days—faster if we’re not chasing our own travel dreams! Your satisfaction’s as important as those epic adventures, so let’s keep the mil vueltas stress-free and full of wanderlust.